These Terms of Service (the “Terms”) are a binding agreement between Presha Inc., a Delaware corporation (“Presha,” “we,” “us,” or “our”), and the person or organization using Presha’s websites, applications, and related services (the “Services”). By creating an account, accepting an invitation, purchasing a subscription, or using the Services, you agree to these Terms.

The Services are offered in the United States for business and professional use. You must be at least 18 years old and legally capable of entering into this agreement. You do not need to hold a real-estate or mortgage license to use Presha, but you may use the Services only in roles and activities the law permits you to perform.

If you use the Services for an organization, you represent that you have authority to bind that organization. In that case, “you” includes both you and the organization. If you do not agree to these Terms, do not use the Services.

You must provide accurate account information, keep it current, protect your login credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account except to the extent caused by Presha’s breach of these Terms or applicable law.

Organization owners and authorized leaders may invite members, assign roles, configure CRM visibility, manage paid seats, and access organization-controlled information as described in the Services. Visibility is configurable, and Presha shows members when leadership can access their leads. The organization controls its business records, including CRM data and activity created by its members. Those records may remain with the organization when a member leaves.

Organization owners are responsible for authorized administrative actions, including seat and access changes, and for ensuring their invited users comply with these Terms.

Presha provides business planning, customer-relationship management, activity tracking, team management, training, AI-assisted coaching, role-play, transcript analysis, and related tools for real-estate and mortgage-lending professionals and teams.

Presha is a software provider. We are not a real-estate broker, mortgage broker, lender, law firm, accounting firm, financial adviser, or substitute for a licensed professional, broker, manager, or coach. Presha does not make calls or send marketing messages to your contacts on your behalf.

You retain your rights in information, files, transcripts, CRM records, prompts, branding, and other materials you submit to the Services (“Customer Data”). As between Presha and an organization customer, the organization controls its business Customer Data.

You grant Presha a limited, non-exclusive, worldwide license to host, copy, transmit, display, back up, and process Customer Data only as needed to provide, secure, support, and improve the Services; comply with law; and enforce these Terms. This license ends when the relevant Customer Data is deleted from our active systems, subject to limited backup, legal, security, and recordkeeping retention.

You represent that you have all rights, notices, permissions, and lawful bases needed to submit and use Customer Data. You are responsible for the accuracy and legality of Customer Data and for responding to the privacy and communication choices of the prospects, clients, borrowers, and other people represented in it.

You—not Presha—are responsible for your professional services, outreach, advertising, recordkeeping, and treatment of consumers. You must comply with laws and professional rules that apply to you, including fair-housing, fair-lending, anti-discrimination, telemarketing, do-not-call, email, texting, privacy, brokerage, mortgage, and advertising requirements.

You must obtain every consent required before recording, transcribing, uploading, or analyzing another person’s communications. Do not use Presha to make unlawful eligibility, housing, lending, employment, or other high-impact decisions.

Presha is not designed to store Social Security numbers, government identification numbers, complete payment-card or financial-account data, passwords, authentication secrets, medical records, or similarly sensitive information. You agree not to submit that information.

Some Services use artificial intelligence supplied by Presha and third-party providers. Voice role-plays and coaching involve an AI—not a human—and require microphone audio to be processed to produce the conversation and transcript. Transcript and relevant business context may then be analyzed to generate coaching, scoring, summaries, or suggested actions.

AI output can be incomplete, inaccurate, or inappropriate for your circumstances. You must review important output, use independent judgment, and consult qualified professionals when appropriate. AI output is for training and productivity and is not legal, tax, financial, lending, brokerage, or compliance advice. Presha does not guarantee any score, recommendation, result, lead, sale, commission, or performance improvement.

Only submit communications and confidential information you are authorized to use. Details about providers, model-training settings, retention, and processing appear in our Privacy Policy.

You may not use the Services to:

• break the law, violate professional duties, discriminate, harass, deceive, or infringe another person’s rights;
• record, transcribe, upload, contact, or market to a person without required authority, notice, or consent;
• upload malicious code, probe or bypass security, disrupt the Services, or gain unauthorized access;
• impersonate another person, misrepresent affiliation, or use an account assigned to someone else;
• scrape, resell, sublicense, or commercially exploit the Services except for your authorized internal business use;
• reverse engineer or copy the Services except where applicable law expressly permits it;
• use automated means that impose an unreasonable load or circumvent usage, access, or spending limits; or
• use Customer Data or AI output to make unlawful or fully automated high-impact decisions about another person.

Paid subscriptions are billed monthly in advance at the prices shown before checkout. Prices may include a base or leadership seat, additional member seats, and CRM-enabled seats. Applicable taxes are added where required. Stripe processes payment information; Presha does not receive complete card numbers.

Your subscription automatically renews each month until canceled. By subscribing, you authorize recurring charges for the subscription, authorized seat changes, applicable prorations, and taxes. Organization owners and authorized administrators may change seats. Seat increases may create prorated amounts on the next invoice; seat decreases do not create a mid-cycle credit unless required by law.

You may cancel online through Presha’s billing settings or Stripe’s customer portal. Cancellation takes effect at the end of the current paid period, and access continues until then. Except for the refund policy below or where law requires otherwise, payments are nonrefundable and there are no credits for partial periods.

If payment fails, Presha may provide a seven-day grace period to update the payment method and pay the invoice before blocking access. You remain responsible for amounts due. Presha may change prices prospectively by providing advance notice before the affected renewal.

A new customer organization may request one refund within 30 calendar days after its first paid Presha subscription begins. The guarantee covers the organization’s first subscription payment, including initial seats and CRM add-ons. To request it, email team@presha.so from an account associated with the organization.

The guarantee does not cover later renewals, later seat or add-on charges, taxes Presha cannot recover, chargebacks, repeat subscriptions, abuse, fraud, or accounts suspended or terminated for violating these Terms. Nothing in this section limits nonwaivable refund rights under applicable law.

Presha and its licensors own the Services, software, product designs, documentation, branding, and content we provide. Subject to these Terms, Presha grants you a limited, revocable, non-exclusive, non-transferable right to use the Services during your authorized access for your internal business purposes.

If you voluntarily send ideas, requests, or feedback, you grant Presha a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or payment. This does not give Presha ownership of your Customer Data.

You grant Presha a non-exclusive, royalty-free license to display your organization’s name and logo to identify it as a Presha customer in customer lists and marketing materials. You may opt out at any time by emailing team@presha.so, and we will stop new uses within a reasonable period.

Logos uploaded for workspace branding are otherwise used only to provide and support that organization’s branded workspace unless you separately authorize another use.

The Services depend on third-party infrastructure, authentication, payment, mapping, email, analytics, voice, and AI providers. Their availability may affect Presha. Your use of separate third-party sites or services is governed by their terms. Presha is not responsible for third-party services outside our control, but this does not limit Presha’s obligations regarding providers we use to process data on our behalf.

Our Privacy Policy explains how Presha collects, uses, discloses, and retains personal information. By using the Services, you acknowledge those practices. If you submit personal information about another person, you must provide any notice and obtain any permission required by law.

The Services may change over time. Presha may add, modify, suspend, or discontinue features and will provide reasonable notice when practical if a change materially reduces paid functionality. We do not promise uninterrupted or error-free availability and may perform maintenance or respond to security and operational incidents.

Any service-level agreement, custom security commitment, data-processing addendum, or enterprise obligation applies only if contained in a separate written agreement signed by Presha.

You may stop using the Services at any time. Presha may suspend or terminate access for nonpayment, security threats, abuse, unlawful conduct, material breach, or conduct that risks harm to Presha, the Services, or others. When practical, we will provide notice and a reasonable opportunity to cure an ordinary breach. We may act immediately when necessary for security, legal compliance, fraud prevention, or protection from abuse.

Subscription cancellation does not automatically delete the account or workspace. Presha generally retains inactive workspace content so it may be reactivated, but does not guarantee indefinite storage and may delete long-inactive data after reasonable notice. A verified account or workspace owner may request deletion by emailing team@presha.so, subject to organization control, limited backups, and information retained for billing, security, fraud prevention, disputes, or legal compliance.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PRESHA DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

PRESHA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR YOUR LEGAL OR PROFESSIONAL OBLIGATIONS, OR THAT DATA OR AI OUTPUT WILL BE ACCURATE OR PRESERVED WITHOUT LOSS. THESE DISCLAIMERS DO NOT LIMIT WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRESHA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID TO PRESHA DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot legally be limited and do not reduce your obligation to pay amounts owed to Presha. Some jurisdictions do not allow certain exclusions, so some limitations may not apply to you.

You will defend, indemnify, and hold harmless Presha and its officers, directors, employees, affiliates, and agents from third-party claims, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from your Customer Data; unlawful recordings, outreach, advertising, or professional activity; infringement or violation of another person’s rights; breach of these Terms; or misuse of the Services. Presha will provide reasonable notice and may control the defense and settlement, provided we may not settle a claim by admitting your wrongdoing or imposing nonmonetary obligations on you without your consent, not to be unreasonably withheld.

California law governs these Terms without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services must be brought exclusively in the state courts located in Orange County, California, or the federal courts with jurisdiction over Orange County, and each party consents to those courts’ personal jurisdiction and venue. Either party may bring an eligible matter in small-claims court.

Before filing a claim, the complaining party will send a written description to team@presha.so and allow 30 days for a good-faith effort to resolve the dispute informally. This requirement does not prevent either party from seeking urgent injunctive relief or filing in time to preserve a claim.

Presha may update these Terms at any time. Changes apply prospectively from the stated effective date. For material changes, Presha will provide an in-product notice and request renewed consent where required by law. Your continued use after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Services and cancel your subscription.

Price changes are governed by the advance-notice commitment above. A change to these Terms does not retroactively alter a dispute that arose before the change took effect unless both parties expressly agree.

These Terms, the Privacy Policy, and any signed order or separate agreement are the entire agreement regarding the Services. A signed separate agreement controls to the extent it expressly conflicts with these Terms. If part of these Terms is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without Presha’s written consent; Presha may assign them in connection with a merger, financing, reorganization, sale of assets, or by operation of law.

Neither party is liable for delay caused by events beyond its reasonable control. The parties are independent contractors, and these Terms create no partnership, franchise, fiduciary, employment, or agency relationship.

Questions, legal notices, refund requests, and support requests may be sent to Presha Inc. at team@presha.so. California residents may also contact the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, (800) 952-5210, or (916) 445-1254.